Instructions
How to submit a support request
Please send an e-mail to support@qics.nl, clearly stating:
1) Which Qics software the question relates to;
2) Which part of the software the question relates to; Whether Windows or a web application is used;
3) Which menu path the question relates to;
4) Which operations have been carried out, for instance: double-clicking or right mouse clicking on menu option X?
5) Which master data is involved, for instance: does the question relate to debtor X, employee Y or project Z?
6) Whether the error log contains a message that relates to the question.
In most Qics applications, the error log can be found under the 'Support' menu. A customer can attach a screen print to the email to clarify the question. See below for more information about how to make a screen print.
How to make a screen print
1) Press the 'Print Screen' button on the keyboard to make a print of the entire screen. Press 'Alt-Print Screen' to print only the active window. Whichever of the two options is chosen, after pressing the button (or combination of buttons) there is no visible action. The screen print is placed on the Windows clipboard.
2) Open the 'Paint' program via [Start, Programs, Accessories].
3) In 'Paint' go to [Edit, Paste]. Click ‘Yes’ or ‘OK’ when asked to change the size of the drawing pad because the clipboard content does not fit. The screen print will appear in 'Paint'.
4) To save the screen print, go to [File, Save] and save the print as a JPG file by selecting 'JPEG'.
By following the steps above when submitting a support request, our support team will be able to provide a swift response to the request.
